Popular Questions

How can I contact nanazeeshop?

For questions about an order, product, delivery or return, please email our support team at info@nanazeeshop.com. Include your order number whenever possible.
How can I check my order status?

Please check the order and shipping emails sent to you. If you need further help, contact info@nanazeeshop.com with your order number.
When will my order be processed?

Orders are normally processed and dispatched within 2 business days after payment and order details have been confirmed.
Can I change or cancel my order?

Please contact us as soon as possible at info@nanazeeshop.com. We will review your request, but changes or cancellations cannot be guaranteed after processing has started.
How do I find the right size?

Please review the size information and measurements on the relevant product page before ordering. If you need help choosing a size, contact our support team with the product name and your measurements.

Orders & Payment

What payment methods do you accept?

Avalable payment methods are shown atcheckout. Ifa payment does not go through. please check your biling detalls and try again, or contact your
payment provider.
When will I receive my order confirmation?

An order confirmation is sent after your order has been successfully placed. If you do not receive it, check your spam or promotional folder and contact support if it is still missing.
Can I use a discount code?

Enter an eligible discount code at checkout. Promotion terms, exclusions and expiry dates may apply. If a code does not work, please contact support before completing your order.
Can I change my shipping address after ordering?

Contact us immediately with your order number and the corrected address. We cannot guarantee an address change after the order has entered processing or been shipped.

Shipping & Delivery

How long does delivery take?

After dispatch, standard delivery is estimated at 7–12 business days. The estimated total delivery time is approximately 9–14 business days from order confirmation. For full details, please review our Shipping Policy. Delivery times can vary by destination, carrier and customs processing.
Do you ship internationally?

International delivery may be available depending on the destination shown at checkout.
Will I need to pay customs or import fees?

For international orders, customers are responsible for applicable duties, import taxes and customs-clearance fees.
How can I track my order?

When tracking is available, tracking information is provided through the shipping confirmation. If you have not received shipping information, contact support with your order number.
What should I do if my order has not arrived?

Check the tracking information first. If the order is past its estimated delivery window or tracking has stopped updating, contact info@nanazeeshop.com.

Products, Sizes & Stock

Where can I find product measurements?

Product measurements and available size options are provided on the relevant product page whenever available.
Will an out-of-stock product be restocked?

Restocking depends on product availability. Contact support with the product name if you would like us to check its availability.
Are product colours exactly the same as shown online?

Colours may look slightly different depending on your screen settings, lighting and the fabric. Product images are provided as a guide.
What does Final Sale mean?

Final Sale applies only when it is explicitly stated on the product page. Final Sale items are subject to the restrictions described in our Return Policy.
What should I do if my order has not arrived?

Final Sale applies only when it is explicitly stated on the product page. Final Sale items are subject to the restrictions described in our Return Policy.

Returns, Refunds & Exchanges

How do I start a return?

Please review our Return Policy and contact support before sending an item back. We will provide the applicable return instructions.
Can I exchange an item?

Exchanges are supported subject to product availability and the conditions in our Return Policy.
When will I receive my refund?

After the returned item is received and inspected, an approved refund is issued to the original payment method.
Are Final Sale items returnable?

Final Sale restrictions apply only when Final Sale is explicitly identified on the product page. Please check the product listing before ordering.
Can I return underwear or swimwear?

Non-quality-related returns are not accepted for underwear and swimwear.
Can I return sleepwear?

Sleepwear may be returned when it is unworn and unwashed, free from stains and odours, and still has its tags attached.

Faulty, Incorrect or Missing Items

What if I receive a faulty item?

Contact us as soon as possible at info@nanazeeshop.com. Include your order number, a description of the issue and clear photographs.
What if I receive the wrong item?

Please contact support before returning anything. Include your order number and photographs of the item and packaging so we can investigate.
What if an item is missing from my order?

Contact support with your order number and the missing product name. We will review the order and shipping records.

Account & Technical Support

I cannot log in. What should I do?

Use the account recovery option on the login page. If you still cannot access your account, contact support.
I cannot complete checkout. What should I do?

Check your delivery and payment details, refresh the page and try again. If the problem continues, contact support and describe the error.
My payment was charged but I did not receive an order confirmation. What should I do?

Do not place a duplicate order immediately. Check your email and contact support with the payment details and the approximate time of the transaction.

Privacy Policy

  • Last updated: October 2026

    This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you browse our website, create an account, place an order, contact us, or otherwise use our services.

    Information we collect

    • Contact and account information: name, email address, telephone number, password and delivery or billing address.
    • Order information: products purchased, sizes and colours selected, order number, delivery details, returns and customer-service history.
    • Payment information: payment details are handled by the payment provider used at checkout. We do not need to store your full payment card number.
    • Device and usage information: IP address, browser, device, pages viewed, approximate location, referring URL and interactions with the website.
    • Information you send us: messages, reviews, photos, return evidence and other information submitted to customer service.

    How we use information

    • Process, fulfil and deliver orders.
    • Take payment, prevent fraud and maintain transaction records.
    • Manage accounts, returns, refunds, exchanges and customer support.
    • Improve product descriptions, sizing information, website performance and shopping experience.
    • Send service communications, including order, shipping and return updates.
    • Send marketing communications where permitted by law and where you have not opted out.
    • Protect our website, customers and business from abuse, fraud and security incidents.
    • Meet legal, tax, accounting and regulatory obligations.

    Cookies and similar technologies

    We and our service providers may use cookies or similar technologies to keep the cart working, remember preferences, understand website performance and, where applicable, measure marketing. You can control cookies through your browser settings. Disabling some cookies may affect account, cart or checkout functions.

    Sharing information

    We may share information with service providers that help us operate the store, including hosting, website security, analytics, payment processing, order fulfilment, shipping, email and customer support providers. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer. We do not sell your personal information for money.

    Retention and security

    We retain information for as long as reasonably necessary to provide services, complete transactions, resolve disputes, maintain business records and comply with legal obligations. We use reasonable technical and organisational safeguards, but no online transmission or storage system can be guaranteed completely secure.

    Your choices and rights

    Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain processing of your personal information. You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us. To make a privacy request, email info@nanazeeshop.com. We may need to verify your identity before completing a request.

    Children

    Our store is not directed to children, and we do not knowingly collect personal information from children who are not permitted to use online shopping services under applicable law.

    Changes and contact

    We may update this policy when our services or legal obligations change. The updated version will be posted on this page. Questions about privacy can be sent to info@nanazeeshop.com.