Terms Of Use

Shipping & Delivery

After dispatch, standard delivery is estimated at 7–12 business days. The estimated total delivery time is approximately 9–14 business days from order confirmation. For full details, please review our Shipping Policy. Delivery times can vary by destination, carrier and customs processing.

International delivery may be available depending on the destination shown at checkout.

For international orders, customers are responsible for applicable duties, import taxes and customs-clearance fees.

When tracking is available, tracking information is provided through the shipping confirmation. If you have not received shipping information, contact support with your order number.

Check the tracking information first. If the order is past its estimated delivery window or tracking has stopped updating, contact info@nanazeeshop.com.

Products, Sizes & Stock

Product measurements and available size options are provided on the relevant product page whenever available.

Restocking depends on product availability. Contact support with the product name if you would like us to check its availability.

Colours may look slightly different depending on your screen settings, lighting and the fabric. Product images are provided as a guide.

Final Sale applies only when it is explicitly stated on the product page. Final Sale items are subject to the restrictions described in our Return Policy.

Returns, Refunds & Exchanges

Please review our Return Policy and contact support before sending an item back. We will provide the applicable return instructions.

Exchanges are supported subject to product availability and the conditions in our Return Policy.

After the returned item is received and inspected, an approved refund is issued to the original payment method.

Final Sale restrictions apply only when Final Sale is explicitly identified on the product page. Please check the product listing before ordering.

Non-quality-related returns are not accepted for underwear and swimwear.

Sleepwear may be returned when it is unworn and unwashed, free from stains and odours, and still has its tags attached.

Faulty, Incorrect or Missing Items

Contact us as soon as possible at info@nanazeeshop.com. Include your order number, a description of the issue and clear photographs.

Please contact support before returning anything. Include your order number and photographs of the item and packaging so we can investigate.

Contact support with your order number and the missing product name. We will review the order and shipping records.

Account & Technical Support

Use the account recovery option on the login page. If you still cannot access your account, contact support.

Check your delivery and payment details, refresh the page and try again. If the problem continues, contact support and describe the error.

Do not place a duplicate order immediately. Check your email and contact support with the payment details and the approximate time of the transaction.

Last updated: August 2026

These Terms Of Use govern your access to and use of nanazeeshop.com. By using the website, you agree to use it lawfully and in accordance with these terms.

Permitted use

You may browse the website and use its shopping, account and support features for personal and lawful purposes. You must provide information that is accurate and current when you create an account, place an order or contact us.

Prohibited activities

Using the website for unlawful, fraudulent or abusive purposes.
Attempting to gain unauthorised access to accounts, systems or data.
Introducing malware, harmful code or excessive automated requests.
Scraping, copying or exploiting product content for a competing commercial service without permission.
Impersonating another person or providing false information.
Interfering with the security, availability or operation of the website.

Content and intellectual property

Product photographs, text, logos, designs, graphics, software and other website content belong to nanazeeshop or its licensors and are protected by applicable intellectual-property laws. You may view and print content for personal, non-commercial use. You may not reproduce, modify, distribute, sell or create derivative works from it without permission.

Reviews and content you submit

If you submit a review, photograph, comment or other content, you confirm that you have the right to submit it and that it is not unlawful, misleading, defamatory, infringing or harmful. You grant nanazeeshop a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and adapt that content for operating and promoting the store, subject to applicable law. We may remove content that breaches these terms.

Third-party services and links

The website may contain links or integrations provided by third parties, including payment, shipping, analytics and social-media services. Their services are governed by their own terms and privacy policies. nanazeeshop is not responsible for third-party websites or services outside our control.

Website availability

We aim to keep the website accurate and available, but we do not guarantee uninterrupted access or that every page will always be error-free. We may update, suspend or discontinue features, products or content without notice where permitted by law.

Disclaimers and liability

To the extent permitted by law, the website and its content are provided for general shopping and information purposes. Nothing in these terms limits statutory consumer rights or liability that cannot legally be limited.

Privacy and purchases

Information collected through the website is handled under our Privacy Policy. Purchases are governed by our Terms Of Purchase, together with the Shipping and Return Policies.