Terms Of Purchase

Shipping & Delivery

After dispatch, standard delivery is estimated at 7–12 business days. The estimated total delivery time is approximately 9–14 business days from order confirmation. For full details, please review our Shipping Policy. Delivery times can vary by destination, carrier and customs processing.

International delivery may be available depending on the destination shown at checkout.

For international orders, customers are responsible for applicable duties, import taxes and customs-clearance fees.

When tracking is available, tracking information is provided through the shipping confirmation. If you have not received shipping information, contact support with your order number.

Check the tracking information first. If the order is past its estimated delivery window or tracking has stopped updating, contact info@nanazeeshop.com.

Products, Sizes & Stock

Product measurements and available size options are provided on the relevant product page whenever available.

Restocking depends on product availability. Contact support with the product name if you would like us to check its availability.

Colours may look slightly different depending on your screen settings, lighting and the fabric. Product images are provided as a guide.

Final Sale applies only when it is explicitly stated on the product page. Final Sale items are subject to the restrictions described in our Return Policy.

Returns, Refunds & Exchanges

Please review our Return Policy and contact support before sending an item back. We will provide the applicable return instructions.

Exchanges are supported subject to product availability and the conditions in our Return Policy.

After the returned item is received and inspected, an approved refund is issued to the original payment method.

Final Sale restrictions apply only when Final Sale is explicitly identified on the product page. Please check the product listing before ordering.

Non-quality-related returns are not accepted for underwear and swimwear.

Sleepwear may be returned when it is unworn and unwashed, free from stains and odours, and still has its tags attached.

Faulty, Incorrect or Missing Items

Contact us as soon as possible at info@nanazeeshop.com. Include your order number, a description of the issue and clear photographs.

Please contact support before returning anything. Include your order number and photographs of the item and packaging so we can investigate.

Contact support with your order number and the missing product name. We will review the order and shipping records.

Account & Technical Support

Use the account recovery option on the login page. If you still cannot access your account, contact support.

Check your delivery and payment details, refresh the page and try again. If the problem continues, contact support and describe the error.

Do not place a duplicate order immediately. Check your email and contact support with the payment details and the approximate time of the transaction.

Last updated: August 2026

These Terms Of Purchase apply when you order clothing or other products from nanazeeshop through nanazeeshop.com. By placing an order, you agree to these terms, our Privacy Policy , Return Policy and Shipping Policy.

Product information and sizing

We make reasonable efforts to show accurate product photographs, colours, measurements and descriptions. Colours may appear differently on different screens. Please review the size guide, measurements, fabric information and care instructions before ordering. If you need help with sizing, contact us before purchase.

Prices and availability

Prices and availability may change without notice. We may correct typographical, pricing, stock or product-description errors and may cancel or adjust an order affected by such an error. If we cancel a paid order, we will arrange the applicable refund or other remedy.

Placing and accepting an order

Submitting an order is a request to purchase. An automated order or payment acknowledgement does not necessarily mean that nanazeeshop has accepted the order. We may refuse or cancel an order where an item is unavailable, payment cannot be verified, delivery is not supported, fraud or abuse is suspected, or an obvious error occurred.

Payment

Payment must be successfully authorised through the payment method offered at checkout before an order can be processed. Payment providers may apply their own terms and privacy policies. We do not ask you to send full card numbers or passwords by email.

Order changes and cancellation

Contact us promptly if you need to change or cancel an order. We will try to help before processing or dispatch, but cannot guarantee a change or cancellation once preparation or shipment has started. After dispatch, the request may need to be handled under our Return Policy.

Shipping, returns and taxes

Shipping rates and estimated delivery times are described in our Shipping Policy. Return eligibility is described in our Return Policy. You are responsible for destination-country duties, taxes and customs charges on international orders unless stated otherwise at checkout.

Responsibility and applicable law

Nothing in these terms excludes or limits rights that cannot legally be excluded. We are responsible for providing products and services with reasonable care and in accordance with applicable law. These terms are subject to the mandatory consumer protections and laws that apply to your purchase.